Frequently Asked Questions
Everything you need to know about transforming your space with The Tile Shoppe.
How do I calculate how much tile I need to order?
We recommend measuring your total square footage and adding a 10-15% buffer for cuts, waste, and future repairs. For herringbone or diagonal patterns, a 20% buffer is suggested.
Do you offer samples before I commit to a full order?
Yes, we highly recommend ordering samples to see the texture and color in your home's unique lighting. Most samples are shipped via ground and arrive within 3-5 business days.
What happens if my tiles arrive damaged?
Tile is fragile, and while we pack with care, breakage can happen. Please inspect your delivery immediately and report any damage with photos within 48 hours so we can send replacements at no cost.
What is your return policy for overstock tiles?
We accept returns on unopened, full boxes of tile within 30 days of delivery. Please note that a 20% restocking fee applies, and the customer is responsible for return freight costs.
How long does shipping take for large pallet orders?
Large orders are shipped via LTL (Less Than Truckload) freight. Average transit time is 5-10 business days depending on your location. The carrier will call you to schedule a curbside delivery appointment.
Are your tiles suitable for both floors and walls?
It depends on the PEI rating of the specific tile. While all floor tiles can be used on walls, not all wall tiles are durable enough for foot traffic. Please check the product specifications for 'Usage' details.